FREQUENTLY ASKED QUESTIONS

How do I make a purchase?
To make a purchase, browse the PMP Denim to see what’s new or alternatively you can click on the product category or enter the information into the search box. When you find something you like, click the ‘Add To Cart’ button after selecting the color and/or size where applicable. If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button. Once you’re ready, follow through to the check out process.

Do I need to have an account to buy?
No, an account is not required but we highly encourage you to register as a member with us as you will be able to enjoy the following benefits:Save your addresses and payment method for faster checkout
Check your order status
Review past purchases
Track returns and exchanges
Be updated on PMP Denim newest product

What do I do if I forget my password?
If you have forgotten your password, you can use our Password Recovery feature to retrieve it or alternatively, you can contact us at info@pmpdenim.com, and we will be happy to assist you.
Orders and Shipping

Can I make changes to my order?
Once an order has been placed and confirmed, it will not be possible to change or cancel your order.

How will my order be shipped?
For local orders items will be sent using JNE and international orders items will be sent using standart Post Indonesia delivery services unless an express service is requested. Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.

Where does the PMP Denim Shop ship to?
We ship to most countries around the globe as we vow to provide you with the best service. For further information, please contact us at info@pmpdenim.com.

Do you ship to PO Box addresses?
Yes. Please check that your PO Box rental agreement includes signed-for/registered items. Due to the signed-for nature of deliveries, we recommend that your items be sent to a work or home address in order to avoid any delays in receiving your items.

How much will it cost and how long will it take to arrive?
For further information, please visit our Delivery/Shipping page.

How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier. To check the status of the shipment you can also use the specific carrier’s website:
JNE
Post Indonesia

Will I be charged tax/customs duties on my order?
When purchasing from the PMP Denim Shop, the prices displayed are tax-free. That means that the customer may be liable to pay for duties and taxes upon receipt of the item(s). Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of these charges and taxes is the responsibility on the recipient and will not be covered by the PMP Denim Shop. For further details of charges, please contact your local customs office.
Returns and Exchanges

How do I return an item?
If you find any problems with your item(s), please contact us within 7 days of receipt for an exchange. In general, we will only accept items in their original condition with their tags and packaging intact.
To return an item, please contact us at info@pmpdenim.com Monday to Friday (Indonesia time).
When you contact us, please include details of the order and the reason for your return.

What happens if the item(s) I’ve received are faulty/incorrect/damaged?
We are deeply sorry for the inconvenience. At the PMP Denim Shop, we vow to ensure our customers a high quality experience. If you find a problem with your order, please contact us at info@pmpdenim.com immediately. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.

What do I do if an item is missing from my order?
Sometimes we may send out items in separate shipments. Please check your order status to see if any of your items are arriving separately. If something is still missing, please contact us at info@pmpdenim.com.

Do I have to pay shipping for my return items?
In the case of faulty/incorrect/damaged items, we will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.

How can I check the status on my returns or exchanges?
Log into your account to view information on your returns and exchanges.

How long will it take for my return to be processed?
It will take up to 7 days for us to process a returns request. If it has been more than 30 days, please contact us with the details of your return request.

Payment
What payment methods do you accept?
At present, invoicing will be processed through PayPal’s payment service, allowing us to accept direct local bank transfers from Indonesia. We do not accept personal checks, money orders. Please note that items will not be shipped until the transaction has been cleared.

Others
Contact Us
For all other enquiries, our customer service representatives will be available through the following means:
By e-mail: info@pmpdenim.com
PMP Denim endeavors to assist all customer’s needs and enquiries as quickly as possible however please allow up to 24 hours for an email response.